There are two settings that must be correct on your domain, or the transfer will fail.
Setting 1 Incorrect Email Address: You must check to make sure the email on your domain is correct and working. Once you start the transfer, the current registrar is going to email this address asking for permission to move the domain. If the email listed isn't your email or doesn't work, you can't respond to this email and thus the transfer will fail.
Setting 2 Locked Domain Prevents Transfer: You must make sure the domain isn't locked. If it is locked, even if you agree to the transfer, the transfer will fail.
How To Double Check
You can check both of the above by going to: http://www.domaintools.com. Once there, type your domain.com in the field labeled "Whois Lookup:" and click submit. Find where it says "Administrative Contact:" This is where your correct email address must be listed.
Now scroll down to where it says "Status:" If the status says "locked," you must get this changed before doing the transfer.
How To Fix These Issues
To get the above changed you must contact the registrar (the company where you bought the domain), and ask them to make the necessary changes. Some registrars let you make these changes yourself from within their control panel.
To have your domain name transfer go smoothly, please remember to have the following steps done previously to initializing the domain transfers.
Make sure the WHOIS information is up-to-date.
Make sure you have access to the email address stated in the WHOIS Information.
WHOIS protection must be turned off.
Confirm the domain is at least 60 days old.
Confirm that it is not within 7 days of expiration (as a domain transfer that is interrupted by the domain expiring will not complete)
Confirm that the domain is no more than 30 days past the expiration date.
Update name servers to the NCwebservice name servers prior to initiating transfer.
Unlock the domain.
Retrieve the EPP Authorization key from your current registrar. Check your Inbox and Spam folders frequently over the next week to ensure you get this key or the reason why it failed as soon as possible.
What is EPP code? Read
Provide us with the EPP code and we will finish the process.
60 Day Rule
You may not transfer a domain unless it has been at the current registrar for at least 60 days.
Again, we will help you with this process, at NCwebservice we give you the personal touch!